Rapro products are warranted to be free from defects in material, design (if design is provided by Rapro) and workmanship at the time of delivery, and to be in accordance with their manufacturing or agreed specifications.
Rapro products are warranted for maximum two years if the products are correctly installed (by a professional installer using the correct tools and following the OE application installation instructions).
The product-relevant service interval indicated by the manufacturer of the application is only restrictive on above-mentioned warranty period.
In all warranty cases relevant Rapro products will be audited by a specialist from Rapro at our Technical Claim Centre, in order to determine the validity or not of the claim. This analysis will be based on:
Defective product analysis
Technical evaluation and observations
Installation conditions, if possible
Conditions of use
Applicable OE recommendations
Rapro will handle all warranty claims with the highest priority and attention in order to satisfy the customer and to implement all necessary improvements in product quality and technical support/training.
In the event of a failure of a Rapro product, follow these steps: