Rapro products are warranted to be free from defects in material, design (if design is provided by Rapro) and workmanship at the time of delivery, and to be in accordance with their manufacturing or agreed specifications.

Rapro products are warranted for maximum two years if the products are correctly installed (by a professional installer using the correct tools and following the OE application installation instructions).

The product-relevant service interval indicated by the manufacturer of the application is only restrictive on above-mentioned warranty period.

In all warranty cases relevant Rapro products will be audited by a specialist from Rapro at our Technical Claim Centre, in order to determine the validity or not of the claim. This analysis will be based on:

  • Defective product analysis
  • Technical evaluation and observations
  • Installation conditions, if possible
  • Conditions of use
  • Applicable OE recommendations

Rapro will handle all warranty claims with the highest priority and attention in order to satisfy the customer and to implement all necessary improvements in product quality and technical support/training.

Warranty Process

In the event of a failure of a Rapro product, follow these steps:


The Rapro warranty does not cover:

  • Incorrect handling and storage conditions
  • Defect arising from fair wear and tear on the product
  • Installation by a non-professional garage
  • Installation outside the state of the art and without the suitable tools
  • Installation, maintenance and replacement outside the OE written instructions
  • Adverse conditions of use (customization, racing, etc…)
  • Contamination of the Rapro product by a foreign body, aggressive fluids…
  • Failure initiated by a non-Rapro product
  • Use of counterfeited parts